Our online selling and returns policy
All products are brand new and come sealed (where appropriate) in their original packaging.
We only accept orders from customers within the UK, for dispatch to within the UK. If you are ordering from outside of the UK please contact us first to discuss postage.
For orders placed using our on-line purchasing facility at this website, we use PayPal to deduct funds from your credit or debit card. You can alternatively place your order over the phone and pay directly using any credit or UK debit card directly. Please call us on 01267 253 858.
For payment by cheque, we will not dispatch goods until payment has cleared.
Under distance selling regulations, you are entitled to a seven day cooling off period after your purchase, during which time, should you change your mind with regards to any item or items you have bought from us via this website (www.a1waterservices.co.uk), provided you return said items in an unopened and "as sold" condition, you are entitled to a full refund minus the original cost of packaging and posting. The process for returning an item is outlined below.
Due to the nature of the produts being sold and health & safety regulations, we CANNOT accept back any items which have been opened, unless there is a fault which relates to a manufacturing defect. Please see instructions on returning any items back to us below.
For some items listed, we are acting agents, therefore your warranty and contract lies with the manufacturer. You will be advised of this should you request a returns reference and your details passed on to the manufacturer. We are unable to influence a manufaturers decisions with respect to faulty items.
Returning an item to us
Before returning any item to us, please request a returns reference via our enquiries page, where you should state your full name and address, original order reference, description of item you wish to return and the nature of the fault. The issuing of a replacement is at our discretion and we may request that the faulty item be returned to us prior to a replacement item, of equal or greater value and specification being dispatched.
Prices and information contained within this website may be subject to change without notice.